If for any reason you are dissatisfied with the quality of a fresh seafood item, please contact us within 48 hours of delivery to request a refund. Be advised that our offices are closed on weekends and customer service inquiries will be addressed within the next available business day.
Please include photos and/or video to support any complaint related to products and/or packaging issues to help us confirm the nature of the complaint and whether a refund (full or partial) may be issued.
Although we ship priority to arrive next day, there may be weather events or transit delays that are out of our control. For this reason, we ship our fresh and frozen products in insulated packaging with gel ice to withstand 24-48 hours in transit (depending on the final destination). Sometimes products that were purchased frozen do not arrive solidly frozen. If they are cold to the touch, slightly thawed sealed portions may be safely refrozen and consumed with no noticeable loss of quality or nutritional value. Requests for refunds on delayed shipments that are delivered within 48 hours will be considered on a case by case basis.
FedEx and Maruhide Marine Products, Inc. assume no liability for loss, damage, delay, misdelivery or nondelivery due to causes beyond either party’s reasonable control (aka “Acts of God”).